We endeavour to ensure the highest quality of products from our manufacturers. Whilst we have quality checks at every stage of the process sometimes mistakes can occur. If you are not happy with your product due to damage or defect, you should call our customer service team on xxx to notify them of any issue. Please see below our policy regarding returns, exchanges and refunds.
Returns and Exchanges
Furniture and flooring returns are only permitted for product defects or if any damage was done during assembly and installation by our team. If the installation team agrees that there is an issue with the manufacture quality of an item they will remove it at the same time as delivery. Customer service will then get in touch to confirm a new delivery date with a new item.
No returns or exchanges allowed on sale items.
Damaged or Defective Items
If an item is damaged on delivery, you must inform the delivery team or immediately contact the customer service team. They will replace the item and schedule a new delivery time.
Refunds
Refunds will not be given on sale items.
Missing Parts / Incomplete order / Wrong Item
You should notify the delivery /installation team immediately if you have received the wrong item or there is a missing part. They will remove it and replace with the correct item at a rescheduled time.